Small Groups Learning Synchronously Online at the Workplace: The Interaction of Factors Determining Outcome and Acceptance

E-learning at the workplace might be accomplished by synchronous cooperative learning sessions of small groups using net-based communication. This form of learning is suitable both for course-based e-learning as well as for knowledge transfer within the company. The small groups learn self-regulated, i.e. without the guidance of an instructor. However, the learning tasks are pre-defined and a specific learning process is precisely described. In the present study, the goal of the cooperative learning sessions is to deepen pre-existing declarative knowledge. During cooperative learning, group members are required to actively use, acquire, enrich and exchange their knowledge. In a field study carried out in a large software company, a software tool was used which supported the specific process by phase-specific delivering of instructions and learning materials as well as by means of process control (including turntaking, role assignment, and coordination of task flow). The results of the empirical evaluation demonstrate a high amount of topic-oriented contributions and the realization of the expected learning activities. However, feedback data indicated a low acceptance of the software tool because of its restrictive process control. It is discussed that there might have been a nonoptimal interaction between the factors technology and target group in the study.